How do I return something to Caravanstore?

We take great care in packaging every order to ensure it arrives at your door safely and correctly. All items must be returned within 14 days from date of purchase. Please take a few moments when order is received to check contents of your shipment with the enclosed packing invoice. If you find any discrepancy between what you ordered and what you received, please contact Customer Services on 02 6280 0655 (9am to 5pm Monday to Friday)

All returned items must be returned with original packaging and original invoice or copy. We will not give a credit or refund for merchandise not reported within 14 days or without verification. For personal products we only accept returns if the product is unused and all packets are sealed. For orders that are damaged in shipping please notify us immediately so we can take the proper steps to replace the damaged merchandise.Freight is not refundable on items ordered incorrectly. 

 

• To return products, you must have an RMA (Return Merchandise Authorization) number assigned by Caravanstore. This RMA number can be obtained by contacting Customer Services on 02 6280 0655 (9am to 5pm Monday to Friday). The RMA number MUST BE displayed on the outside of the box or packet.
• All RMA numbers are valid for 14 days and products must be returned within this period.
• A Restocking fee of 15% may apply to some items

This procedure must be followed in order for credit to be processed.